Returns & Exchanges FAQs
The Return Protocol
What is the standard return window?
We accept returns or exchanges on all Core Silhouettes initiated within 30 days of the original order date.
Please note: complimentary return shipping is limited to one-time per original order. Following our 90-day Genesis launch window, a standard $10 Eco-Logistics fee will apply to returns. As a strict policy, taranirvana does not recirculate used inventory; all returned items must pass the Pristine Standard audit.
How quickly should I process an exchange?
Due to our strictly limited small-batch production, we highly recommend initiating exchanges within seven (7) days of delivery to guarantee your exact size is still available in the vault.
The Pristine Standard (Eligibility)
What are the "White Glove" requirements for a successful return?
Every returned garment undergoes a rigorous hand-inspection under bright lights at our Ohio Atelier. To pass this audit, items must be:
- Untampered: The Identification-Tag and its locking security cord must be attached and uncut. If the cord is tampered with, the item is deemed "worn" and ineligible.
- Unworn, Unwashed, & Unaltered: The garment must be completely free of deodorant marks, cosmetic stains on the collar, pet hair, and all scents (including cologne, body odor, and laundry detergent). *Advice: Please ensure deodorant is completely dry before trying on your garment.
- Warning: Any garment failing this audit will be rejected and shipped back to the address on file.
Must I return the Original Presentation Box?
Absolutely. The Original Presentation Box is part of the product value.
- It must be returned in original Undamaged condition inside a protective shipping carton.
- Do not tape the shipping label directly to the Presentation Box.
- Missing or damaged Silver Boxes will incur a 10% Repackaging Fee deducted from your refund.
Logistics & Execution
How do I initiate the return process?
- Request: Email concierge@taranirvana.world with your Order Number.
- Label: Receive your prepaid shipping label via email.
- Pack: Place the garment and the Presentation Box inside a protective outer shipping carton.
- Ship: Transfer the parcel to any authorized UPS/USPS carrier location.
- Process: Audits and refunds are processed within five (5) business days of arrival at the Ohio Atelier.
